🌿 Welcome to Plants Deco Space – where nature meets elegance!
🛒 Orders
1. How do I place an order?
Simply browse our collection, choose your desired product, and click “Add to Cart.” When you're ready, proceed to checkout and follow the secure payment steps.
2. Can I modify or cancel my order after placing it?
If your order has not yet been shipped, please contact us within 12 hours of placing your order, and we’ll do our best to assist you.
🚚 Shipping
3. Where do you ship?
We ship worldwide! All orders are processed and shipped through our logistics partners.
4. How long does shipping take?
We take 1–4 days to process your order, and estimated delivery times are:
- Europe: 5–21 business days
- North America: 7–21 business days
- Rest of the world: 10–21 business days
Delivery times may vary slightly depending on your location.
5. How can I track my order?
Once your order has been shipped, you will receive an email with your tracking number and a link to track your package.
🌸 Products
6. Are your plants and flowers real?
No, we specialize in high-quality artificial flowers, plants, and décor designed to bring long-lasting beauty to your home or event without maintenance.
7. Do you sell seeds?
Yes! We offer decorative and collectible seeds — perfect for plant lovers and DIY gardeners. Please check the product descriptions for more details.
💬 Returns & Refunds
8. Can I return a product?
Yes, but only if the item is damaged, defective, or incorrect. We do not accept returns for “change of mind” or unused items.
9. How do I request a refund?
Please contact us within 7 days of receiving your item and provide clear photos if the product is damaged. We will review your request and respond as quickly as possible.
💳 Payment & Security
10. What payment methods do you accept?
We accept major credit/debit cards, PayPal, and other secure payment methods available at checkout.
11. Is my payment information secure?
Absolutely. Our store uses SSL encryption and Shopify’s secure payment platform to protect your information.
📩 Contact & Support
12. How can I contact customer support?
You can contact us anytime at:
We usually respond within 24 hours (Monday to Saturday).